Kathleen Calabro, Data Analyst, wanted to share this interesting article from Brian William, Business Development Associate - East, Press Ganey Associates LLC
The COVID pandemic has battle-tested every organization in the health care industry. Care providers and those who enable the provision of care, weary from both the weight and duration of the crisis, have suffered the strain on everything from resources to resilience. And as COVID impacts the safety, quality, and experience of the health care workforce, it of course also impacts the safety, quality and experience of the patients we serve. The Press Ganey team examined the quantitative and qualitative evidence of COVID impact of 419 serious safety events, precursor safety events, and near-miss events submitted to the HPI Press Ganey PSO within the initial three months of the COVID pandemic. We found insights regarding six pandemic-related key processes and created a one-pager for clients to review and learn from past mistakes.
The last page has very intuitive questions regarding our hospital's crisis preparedness.
file